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Service Designer

Join us to reinvent business and experiences in new ways!
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Itch is looking for experienced and junior service designers to join our freshly started business design studio in Gothenburg. In our studio we are all designers with various backgrounds. As a part of the team you will be taking a holistic and strategic design perspective, with a clear creative and innovative approach and contribute with a digital mindset. 

Our view

Strategic Service- and Business designers take creative and people-centered innovation and make it happen in the real world. By using strategy, business know-how, creative thinking and a large pinch of pragmatism, we help companies turn their wildest ideas into innovative businesses with a long-term viability. This could be all about bringing life into brand new services or help supporting the Interna capacity building for our clients. 

So who are you? 

The ideal candidates firmly believe in the power of design thinking in approach with a customer perspective. You understand how and why designing products and services can tribute to strategic growth and business for our clients. You must have the ability to work with a team that has a range of talent such as: UX-design, visual design, modern management consulting, business design, analytics and bring a variety of concepts and products to life. 

You will work with the team to drive the design process forward, sometimes in great ambiguity, to gain the outside-in perspective. You will also:

  • Find new customer insights
  • Explore growth opportunities
  • Define strategy
  • Create tangible design expressions
  • Communicate the vision
  • Ultimately help our clients get new offers to market 

Your past as a Senior 

You have several years of experience from working with service design or business design on a senior level. Over the years you have developed a broad and holistic “T-shape” competence profile. To be a good candidate for this role you might have a background from being a specialist within for example UX, digital design, creative direction, marketing, concept development or similar. You have either worked on the agency/consultancy side, as an entrepreneur or in business innovation. As a person you are curious, digitally interested and have a positive attitude towards change. Your favorite questions begin with “why” or “what if”. You are a good communicator and you love solving and reframing business problems. 

Your past as a Junior 

We hope that you have some experience from working with Service Design, but you could also be fresh out of school with a relevant degree, especially if you have some previous relevant experience. It is a bonus if you have some practical experience from either digital design, creative direction, marketing, concept development or similar.  

What are you joining 

Itch is just getting started in Gothenburg, and this is a real opportunity for an entrepreneurial spirit to help shape and grow the business design studio of tomorrow. We are a small but growing team with high ambitions. On our side we have our 100+ colleagues at Itch in Stockholm, Malmö and Oslo, and the entirety of our parent companies Acando and CGI, with whom we can join forces to take on the world. 

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Gothenburg


411 03 Gothenburg Directions

Perks & Perks

We have all the perks that you should expect, such as generous occupational pension and health insurance, plus a great wellness grant. And you mustn’t forget the breakfasts, conferences, guest speakers and the after works. 

But the real perks are in the work we do on a day to day basis. Working in an environment of:

  • Humble, helpfull & happy humans

  • Challenging, creative & cool clients

  • People, planet & profit focused projects

What we actually do?

A colleague once described what we are doing as combination of mysticism and comfort. While that isn’t exactly what we promote to our clients, the answers might be closer to the truth than firstly intended. We genuinely like to work with the unknown, that piece in the puzzle that hasn’t been laid out yet and that everybody is searching for. To do this we also need to create a sense of safety and comfort for the clients. Sometimes they are joining us on our mission to discover the missing pieces and sometimes they are sitting behind and just agog waiting for the result.

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